Frequently Asked Questions

We know that choosing the right home fragrance can sometimes come with a few questions, and we’re here to make things simple. Our FAQ page is designed to give you clear, friendly answers about everything from what wax melts are and how to use them to caring for your burner, ingredients, gifting options, and delivery details. Whether you’re brand new to wax melts or a long-time scent lover, you’ll find helpful tips and guidance here to make your experience with Yarrow as cozy and enjoyable as possible. And if you don’t see your question answered below, feel free to get in touch; we’re always happy to help!

Wax Melts

Q. What are wax melts, and how do they work?

Wax melts are small, scented pieces of wax designed to fragrance your home when gently warmed. Unlike candles, they don’t need a wick or open flame to release their aroma. Instead, you place a melt into a wax burner, where it’s warmed either by a tealight candle or an electric heating element. As the wax softens and liquefies, the fragrance oils are released into the air, filling your space with a cozy, inviting scent.

One big difference between melts and candles is that wax melts don’t evaporate. While a candle’s wax slowly disappears as it burns, wax melts stay in the burner dish, releasing fragrance only until the oils are used up. This makes them efficient, affordable, and a safe choice for scent lovers. Many people also enjoy wax melts because they’re easy to swap in and out, allowing you to change fragrances depending on your mood, the season, or even the time of day.

Wax melts are perfect for experimenting with scents, too. You can melt one cube of a fragrance on its own or combine two different scents to create your own custom blend. For example, pairing a warm, spicy melt like Pumpkin Spice with a soft, calming scent like Warm Woods & Cashmere creates a fragrance that feels both energizing and soothing. With so many combinations, the possibilities are endless.

Whether you want to set the mood for a cozy evening, refresh a room before guests arrive, or simply add comfort to your everyday routine, wax melts offer a simple, safe, and flexible way to make your home smell beautiful.

👉 Read our Complete Guide to Using Wax Melts here.

Q. How long does one wax melt last?

On average, one wax melt lasts around 8–12 hours of fragrance, depending on the type of scent, the burner you use, and the size of your space. Tealight burners tend to release scent more quickly because of the higher heat, while electric burners often give a slower, longer-lasting fragrance. Heavier, spicier scents such as Pumpkin Spice or Dark Honey & Tobacco often linger longer than fresh, light fragrances like citrus or cucumber.

The strength of scent you notice will also depend on your space. In smaller rooms, the fragrance may feel stronger and last longer. In open-plan areas, the scent will spread but may seem lighter. Some people prefer to warm a melt for just a few hours at a time, turning off their burner and then reusing the same cube the next day.

Our melts are designed to provide plenty of fragrance, so most customers find a single cube is enough to enjoy a scent-filled evening or several shorter sessions across multiple days. Once you notice the fragrance has faded, simply remove the wax and replace it with a fresh cube.

👉 Read Our full guide on how long wax melts last here

Q. Can I reuse wax melts after the scent fades?

Yes! While the fragrance oils will eventually dissipate, the wax itself doesn’t disappear. Once your melt no longer releases scent, you can absolutely reuse the leftover wax in creative ways. Many of our customers save their used melts for DIY projects or practical household uses rather than throwing them away.

Some popular ideas include:

Fire starters: Place pieces of unscented wax into cardboard egg cartons with a little shredded paper. They make excellent fire starters for wood burners or outdoor fire pits.
Crafting: Used wax can be melted down and poured into molds for arts and crafts projects, such as crayon making or seasonal decorations.
Drawer fresheners: Place cooled wax into a small muslin bag or cotton pouch and use it as a gentle scent sachet for drawers. Even though the strong fragrance is gone, it may still offer a light, pleasant aroma.
DIY projects with kids: As long as safety is observed, leftover wax can be repurposed for fun projects such as making colorful wax shapes.

We even wrote a blog post, 7 Ways to Reuse Wax Melts, which is one of our most popular guides and full of practical tips to help you get the most out of your wax.

So while your wax melts won’t last forever as home fragrance, they can continue to add value and creativity to your daily life.

Wax Melt Burners

Q. What type of wax melt burner should I use? Tealight or electric?

Both tealight and electric wax melt burners work beautifully, and the right choice really depends on your lifestyle, preferences, and the atmosphere you want to create in your home.

A tealight burner is the more traditional option. It uses the gentle heat of a tealight candle to warm the wax. Many people love tealight burners because they provide a cozy, flickering glow in addition to releasing fragrance, which adds to the atmosphere of a room. They’re especially nice for evenings when you want a relaxing, candlelit feel — the soft light combined with your favorite fragrance can instantly make a space feel more welcoming. Tealight burners also tend to warm the wax a little more quickly, so you’ll notice a stronger burst of fragrance faster. However, because of the higher heat, the fragrance oils may be used up a bit sooner compared to an electric option.

An electric burner, on the other hand, uses a small heating element to warm the wax slowly and consistently. These are fantastic if you’d like to enjoy fragrance throughout the day without worrying about an open flame. They’re safer for households with children, pets, or busy schedules, and they often come in stylish designs to suit your home décor. Because they warm the wax more gently, many customers find that the fragrance lasts longer, though the scent may be a little subtler.

Ultimately, the best burner for you comes down to how you plan to use it. If you want instant scent and a touch of ambiance in the evenings, a tealight burner may be your favorite. If you prefer an all-day, low-maintenance option, an electric burner is a wonderful choice. Some of our customers even keep one of each type in different rooms of their home! That way, they can enjoy the versatility of both.

Whether you choose tealight or electric, the important thing is to pick a burner that feels right for your lifestyle. Both options will make your home smell amazing and add a touch of cozy comfort to your day.

👉 Compare tealight vs electric burners in our blog post here.

Q. Are your burners safe to leave unattended?

Safety is always the number one priority when it comes to using any home fragrance product. While wax melt burners are designed to be safe when used correctly, we recommend a few important guidelines to keep in mind.

For tealight burners, never leave them unattended. A tealight candle has an open flame, which means there’s always a small fire risk if it’s left unsupervised. Always place tealight burners on a heat-resistant, flat surface away from flammable materials such as curtains, papers, or wooden shelving. Make sure the room is well-ventilated but free of strong drafts, which can cause the flame to flicker dangerously. Always blow out the tealight if you leave the room for more than a few minutes.

For electric burners, while they don’t involve an open flame, we still recommend switching them off when you leave the house or go to bed. Just like any small appliance, it’s always best practice to use them only while you’re around. Make sure to place them on a flat surface and keep them out of reach of children and pets.

In short: tealight burners should never be left unattended, and electric burners, while safer, should still be turned off when not in use. Following these precautions ensures that you can enjoy your wax melts worry-free and focus on the cozy fragrance and atmosphere they create.

👉 See our complete wax melt safety tips here.

Q. How do I clean a wax melt burner?

Cleaning your wax melt burner regularly is important for both safety and the best fragrance experience. Luckily, it’s a simple process once you know a few tricks.

The easiest method is to remove the wax once it has cooled and hardened. You can gently pop the wax out with a spoon or use a cotton pad to scoop it up. If the wax is stubborn, light your tealight or turn on your electric burner for just a minute or two until the bottom softens. At that point, the wax should slide out easily.

Another method is to place a cotton ball or pad directly into the melted wax while it’s still liquid. The cotton will soak it up, making it simple to wipe clean. This works especially well if you’re switching scents and don’t want to mix fragrances.

Once the wax is removed, simply wipe the dish with a damp cloth or paper towel. Avoid using harsh cleaning products or metal tools that could scratch your burner. For tealight burners, make sure any residue around the candle holder is also cleaned to prevent buildup.

We recommend cleaning your burner every time you switch scents. This ensures you always get the pure fragrance of your new wax without any overlap from the previous one. With proper care, your burner will last for years and continue to provide a safe, beautiful way to enjoy your wax melts.

👉 Learn 3 easy ways to clean a wax melt burner here.

Scent & Ingredients

Q. What are your wax melts made of?

At Yarrow, every wax melt is hand-poured in small batches using high-quality ingredients chosen with both performance and safety in mind. The base of our melts is 100% soy wax, which is a natural, renewable material made from soybeans. Unlike paraffin wax (a petroleum by-product), soy wax is biodegradable, vegan-friendly, and cleaner-burning. This makes it a wonderful choice for home fragrance because it doesn’t release the same toxins or soot that paraffin can. It’s also longer-lasting, so your melts provide hours of cozy fragrance.

To give each melt its unique scent, we blend in premium fragrance oils. These oils are specially formulated for use in home fragrance products, meaning they meet strict safety standards for indoor use. They are also designed to withstand the heat of a wax warmer so that the scent is released steadily and evenly.

We’re committed to quality, so we avoid fillers, additives, or anything unnecessary in our melts. What you get is a carefully balanced recipe of soy wax and fragrance oil, designed to give you a strong yet not overpowering scent throw. Every batch is tested to ensure it melts properly, releases fragrance beautifully, and meets the high standards our customers expect.

Because our melts are made in small batches, you may notice slight variations in color or appearance. That’s part of the handmade charm and ensures you’re getting a product made with real care, not mass-produced in a factory. The focus is always on giving you the best fragrance experience possible, with ingredients you can feel good about.

Q. Do you use essential oils or natural ingredients?

This is a great question, and one we get often. Our wax melts are made primarily with fragrance oils, which are carefully created blends of natural and synthetic aroma ingredients. Fragrance oils are specially designed for safety in home fragrance use, which means they’re tested and approved for use in products like wax melts, diffusers, and candles. They also allow us to create a much wider variety of scents than essential oils alone could provide.

That being said, we do use some natural ingredients in certain products. For example, our insect-repelling range includes lavender essential oil and Citrepel, a naturally derived active ingredient known for its ability to deter insects such as mosquitoes. Essential oils are beautiful, but they can be unstable in high heat, which is why we use them selectively where they make sense and can perform well.

Using fragrance oils ensures that you can enjoy everything from bakery-inspired scents like Apple Pie to fresh, clean aromas like Morning Glow — fragrances that simply aren’t possible with essential oils alone. And because fragrance oils are formulated specifically for safety, they’re a reliable and consistent option for everyday home use.

Q. Are your wax melts pet- or child-safe?

We understand how important it is to feel confident about the products you bring into your home, especially if you have children or pets. While our wax melts are made with soy wax and high-quality fragrance oils, we don’t make specific safety claims regarding use around pets or children. The reason for this is that sensitivities can vary greatly. Just like people, pets can have different reactions to certain scents, and what’s perfectly safe for one household may not be suitable for another.

To use wax melts safely, we always recommend a few precautions:

Keep burners out of reach of children and pets to prevent accidental spills or burns.
Use in a well-ventilated area, so fragrance doesn’t become too concentrated.
Monitor reactions: If you notice sneezing, coughing, or any unusual behavior from your child or pet while a wax melt is in use, discontinue use of that fragrance immediately.
Store melts safely: Keep unused melts in a cool, dry place where curious hands or paws can’t get to them.

Some customers choose to avoid certain scent families altogether if their pets are sensitive — for example, strong florals or citrus. If you’re unsure, it’s always best to check with your vet regarding pets, or simply start with shorter burn times and lighter fragrances until you see how your household responds.

Our goal is to make your home feel cozy, welcoming, and safe. By using a little extra care and common sense, wax melts can be enjoyed as part of your daily routine even in busy family households.

Shopping & Gifting

Q. Can I send your wax melts as a gift?

Absolutely! Our wax melts make beautiful, thoughtful gifts, and many of our customers choose them for birthdays, holidays, or “just because” moments. Scent is such a personal way to show care — it creates memories, sets moods, and makes someone’s home feel extra cozy. That’s why our products are such a popular option for gifting.

One of the easiest ways to send wax melts as a present is to select one of our Mini Discovery Boxes or seasonal gift sets. These curated collections allow the recipient to try a variety of scents, making them perfect if you’re not sure which fragrance they’ll love most. Discovery sets are especially popular around the holidays or as housewarming gifts, since they provide a ready-made selection of cozy scents to fill a new space with warmth.

When placing your order, you can add a gift note at checkout. We’ll include your personalized message in the package, so your recipient knows who it’s from and feels that special personal touch. The best part is that you can ship directly to their address — perfect for surprising friends or family members who live further away.

If you want to elevate the gifting experience even more, you can pair melts with a wax melt burner. We carry a variety of seasonal and year-round burners that not only help release the fragrance but also double as decorative pieces. Together, melts and burners make a thoughtful bundle that’s both practical and beautiful.

We pack all orders with care to ensure they arrive safely and in lovely condition, ready to gift. Whether you’re sending a birthday surprise, a thank-you gesture, or a holiday treat, our wax melts are a charming way to make someone’s day.

Q. Do you offer gift cards?

Yes! We offer digital gift cards, which are the perfect solution when you want to give a thoughtful present but aren’t sure which scents or products the recipient would love most.

Our gift cards are easy to purchase and even easier to send. You simply choose the amount, add it to your cart, and complete checkout. The recipient will then receive their gift card via email, along with a unique code they can use to shop on our website. It’s a quick, convenient option for last-minute gifts — no shipping required and no waiting for the mail.

Gift cards are especially popular during the holiday season, but they’re also great for birthdays, housewarmings, teacher thank-yous, or “thinking of you” gestures. They give the recipient the fun of browsing our collection and selecting exactly what they want, whether that’s seasonal wax melts, a new burner, or one of our curated discovery sets.

Because our gift cards are digital, they’re also eco-friendly. There’s no plastic card or extra packaging, making them a sustainable choice. You can even pair a gift card with a personal note or suggest the recipient explore our most popular collections — like our fall or Christmas ranges — to help them get started.

In short, digital gift cards make gifting easy, thoughtful, and flexible. They’re a way of saying, “I want you to enjoy something cozy and lovely, and I trust you to pick exactly what makes you happiest.”

Orders & Delivery

Q. Where do you ship to?

We currently deliver orders within the United Kingdom, making it simple and convenient for you to enjoy your favorite wax melts no matter where you are in the UK. Whether you live in a busy city or a quiet village, our melts are carefully packaged and shipped straight from our workshop to your doorstep, ready to fill your home with fragrance.

For those based near our home in Suffolk, we also offer local pick-up in Mildenhall on RAF Lakenheath. This is a great option if you’d prefer to save on postage or if you simply want to get your order a little faster. Local pick-up is easy to arrange: when placing your order online, you can select “Local Pick-Up” at checkout. We’ll then be in touch with details to arrange a convenient time to meet. Many of our local customers love this option because it’s flexible and personal — you get your melts quickly, and you can even say hello when collecting them.

All of our orders, whether shipped or collected locally, are packed with great care. Each melt is securely wrapped and boxed to ensure it arrives in perfect condition, whether it’s traveling across the country or being handed over right here in Mildenhall. We want the experience of receiving your order to feel special, like opening a thoughtful gift to yourself or a loved one.

We’ve designed our delivery options with your needs in mind. UK shipping allows us to provide reliable service at a fair cost, while local pick-up makes it simple for our nearby community to shop with us directly. Whichever option you choose, our goal is the same: to make the process as smooth as possible so you can focus on enjoying your new scents.

If you’re planning ahead for a special occasion — whether it’s a birthday, a holiday, or just stocking up on seasonal favorites — we recommend placing your order a little early to allow plenty of time for delivery. During peak seasons like autumn and Christmas, delivery services are naturally busier, and early ordering helps avoid any last-minute stress.

In short, you have two simple ways to get your hands on Yarrow wax melts: nationwide UK shipping or local pick-up in Mildenhall on RAF Lakenheath. Both are designed to be easy, reliable, and convenient, so you can start enjoying your fragrances without delay.

Q. How long will it take to get my order?

Most UK orders arrive within 2–5 business days. We typically process and dispatch orders within 1–2 working days, so you won’t be waiting long to enjoy your new melts.

During peak seasons, such as autumn and Christmas, delivery services may be busier than usual. To make sure your order arrives on time for gifting or seasonal celebrations, we always recommend placing orders early. We’ll share last-order dates on our website and social media so you know the best time to order for guaranteed pre-holiday delivery.

We take great care in packaging every order so that it arrives safely and beautifully, ready to use or gift straight away. Your melts will be securely wrapped and boxed with attention to detail, making the unboxing experience a little moment of joy in itself.

Q. How do I track my order?

Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey. If you don’t see the email in your main inbox, please check your spam or promotions folder — sometimes tracking emails land there by mistake.

If you ever have trouble accessing your tracking information, or if you think your order is taking longer than expected, simply reach out to us. We’ll be happy to check on the status of your delivery and provide support.

Our goal is to make the entire process smooth and stress-free, from the moment you place your order to the moment your wax melts arrive and fill your home with fragrance.